ARRIVING AT THE THEATRE
The theater parking, box office and lobby open one hour before each performance. Our concessions counter also opens one hour before curtain and offers croissant sandwiches, quiche, cakes, cookies and other items as well as coffee, tea, beer and wine.
Seventy parking spaces are reserved for theater patrons. There is no parking fee. Because there may be other events happening at the Tannery when you arrive, a parking attendant will confirm you are attending the performance at the Colligan Theater. Having your tickets available (or parking pass if you are a subscriber) will speed up the process. If your tickets are at Will-Call please inform the parking attendant. If the theater-only parking is full there is also parking in the Public Storage parking lot across River Street from the Tannery on evenings and weekends.
Latecomers will be seated at the box office manager’s discretion, and may have to watch on a video monitor in the lobby until intermission. Patrons who need to leave the theater during a performance may—at the sole discretion of the box office manager—be reseated during the performance, however, it may not be in their same seats. We must enforce this policy in order to not disturb other patrons during the show due to the design of our theatre.
BRINGING CHILDREN TO THE THEATER
Some of our productions include mature subject matter and/or language that may be inappropriate for children. Adults are ultimately the best judge of what is right for their children. Please check with the box office at 831-425-7506 if you are thinking of bringing children to a performance. No babes in arms are allowed.
TICKET EXCHANGE AND REFUND
Subscribers may exchange tickets for a different performance of the same show at no cost until 24 hours before their scheduled performance either by e-mail to firstname.lastname@example.org or by calling the box office at 831-425-7506. All exchanges are subject to availability. Price differences may apply; no refunds or credits for exchanges to a lower-priced performance date.
Non-subscribers may exchange tickets for a different performance of the same show for a $3.50 per-ticket fee (reasonable restrictions apply) until 24 hours before their scheduled performance. Exchanges can be made by phone only by calling 831-425-7506. Exchange fees must be paid when an exchange is being requested. Please have credit card information available for the exchange fee charge. All exchanges are subject to availability. Price differences may apply; no refunds or credits for exchanges to a lower-priced performance date.
If at the last minute you are unable to use your tickets, you may turn them in as a contribution to Jewel Theatre Company. The value of the donated tickets is acknowledged by mail for your tax records.
All ticket sales are final. There are no refunds.